Ordering & Shipping FAQ
I have some questions before ordering, what’s the best way to contact you?
We’re always here to help! You can contact us in a variety of ways from phone, email, online chat or in person at our showroom at Green Point. We get that it’s a big decision and we were all first time riders at some point so don’t be afraid to ask our friendly team anything and we’ll get back to you as quickly as we can.
Is shipping included in the price?
All shipping above purchases of R2000 is free.
Purchases below R2000 is R200.00
Shipping costs are added to your order once your address has been added. If you are unable to add your address, please email us to get a shipping quote.
How long will my order take to arrive?
We currently send all electric skateboards to our customers via The Courier Guy. Purchases take 1 - 3 days to deliver.
Please note that the times do not include processing and packing of your order. If you place an order on a Friday, Weekend or Public Holiday it will take longer to dispatch it to you.
How do I track my order?
Please refer to your Shipping Confirmation Email for your tracking number. Please click on the tracking number and you will be redirected to the correct page.
Alternatively, apply your tracking number to the link below to track your order.
If you are experiencing issues or would like to raise a concern, please contact our team as soon as you can on 082 401 9077.
Will my order come in one box?
Some parcels will come in two or more packages. If you have ordered a board and a helmet, a board with additional accessories, or a large order, please allow extra time as it will arrive separately.
I'd like to change my order, who should I contact?
Please call us directly or email us at firstname.lastname@example.org